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GLOBAL FULFILLMENT & LOGISTICS PROTOCOLS
SHIPPING & RETURNS POLICY
Precision Logistics, SHA-256 Chain-of-Custody Tracking, and Clear Refund Governance
At Celsius Technology and Media Group, our commitment to technical precision extends into our global supply chain and asset distribution channels. Whether you are ordering physical hardware, diagnostic equipment, branded merchandise, or digital asset entitlements, our fulfillment operations are governed by transparent, highly secure logistics protocols.
Every physical shipment processed through our platform undergoes automated dispatch verification, verified payment validation via PayFast, and real-time courier synchronization. Below you will find our comprehensive, step-by-step breakdown regarding order processing, international transit, return eligibility, and refund governance.
Tracked Dispatch
Automated courier dispatch with real-time waypoint logging and SMS/Email notification loops.
Chain of Custody
SHA-256 dispatch verification to guarantee package integrity from warehouse to destination.
Transparent Returns
Clear 14-day RMA window with structured evaluation and fast refund processing.
PROTOCOL SECTION 01
SHIPPING & DELIVERY PROTOCOLS
Detailed guidelines regarding dispatch timelines, freight partners, and delivery expectations across all domestic and international zones.
- Order Processing Time: All orders are verified and processed within 24–48 business hours following successful PayFast payment confirmation.
- Domestic Shipping (South Africa): Express door-to-door courier delivery typically arrives within 2 to 4 business days for major metropolitan areas (Gauteng, Cape Town, Durban).
- Regional & Outlying Areas: Deliveries to regional or agricultural locations may take between 5 to 7 business days depending on local courier routes.
- International Shipping: Cross-border orders are dispatched via partner air freight services. Delivery timelines vary from 7 to 14 business days subject to local customs clearance.
- Customs, Duties & Taxes: International buyers are responsible for any applicable import duties, tariffs, or local VAT imposed by their destination country’s customs authority.
- Tracking & Waybills: Once dispatched, a unique tracking link and waybill code are generated and pushed directly to your registered account email and dashboard.
PROTOCOL SECTION 02
RETURNS & RMA AUTHORIZATION
Our structured Return Merchandise Authorization (RMA) framework guarantees a fair and transparent evaluation for returned goods.
- 14-Day Return Window: Customers may request a return within 14 calendar days from the official courier delivery confirmation date.
- Return Eligibility Criteria: Items must be unused, in their original sealed packaging, and accompanied by the original receipt or proof of purchase.
- Damaged on Arrival (DOA): Goods received with physical shipping damage must be reported to support within 24 hours of delivery alongside photographic evidence.
- Return Shipping Costs: Unless the return is due to an error on our part or a defective product, return shipping fees are the responsibility of the customer.
- Exclusions (Non-Returnable): Software licenses, digital tokens, custom-configured hardware, and downloadable digital assets are non-refundable once activated.
- RMA Initiation: To begin a return, contact
sales@celsiustechmediagroup.co.zato receive your official RMA return label and drop-off instructions.
PROTOCOL SECTION 03
REFUNDS & EXCHANGE GOVERNANCE
How inspection, store credit, and electronic payment reversals are executed following a successful return inspection.
- Technical Inspection: Returned items undergo a mandatory technical audit upon arrival at our central warehouse to verify condition and serial match.
- Refund Approval Notification: Once inspected, an automated email notification will confirm whether your refund request has been approved or rejected.
- Payment Reversals: Approved refunds are credited directly back to the original payment method utilized during checkout via our PayFast gateway.
- Processing Timelines: Reversals generally take 3 to 7 business days to reflect in your banking account, depending on your financial institution’s settlement schedule.
- Store Credit Option: Customers may elect to receive instant Celsius Store Credit in lieu of a bank reversal for accelerated account replenishment.
PROTOCOL SECTION 04
UNDELIVERABLE SHIPMENTS & EXCEPTION HANDLING
Contingency workflows for failed delivery attempts, address errors, and unclaimed warehouse consignments.
- Incorrect Address Entry: Celsius is not liable for failed deliveries resulting from inaccurate address details provided during checkout.
- Failed Courier Contact: Couriers will attempt up to 3 contact tries. Undelivered packages will be returned to our central distribution hub.
- Reshipment Surcharges: Packages returned to us due to customer unavailability or invalid addresses will incur a standard reshipment fee prior to re-dispatch.
- Abandoned Goods Policy: Unclaimed goods stored in our logistics facility for over 60 days without customer response will be subject to liquidation or disposal.
- Support Escalations: For urgent order inquiries, route changes, or dispatch anomalies, contact our logistics desk at
info@celsiustechmediagroup.co.za.